Shipping Policy

This Shipping Policy explains how Icarus Labs handles delivery of orders placed through our online store.

Delivery area

We currently ship to addresses within the United Kingdom.

Orders outside the United Kingdom may be accepted only by prior arrangement. If you require delivery outside the UK, please contact us before placing an order.

Shipping charges

Shipping charges are calculated and shown at checkout before you place your order.

The final delivery cost may depend on the order value, delivery address, product type, parcel size, weight, and the shipping method available for your order.

Order processing

We aim to process orders as quickly as reasonably possible.

Orders are normally processed during business days, excluding weekends and public holidays. Processing times may vary depending on product availability, order size, supplier availability, payment clearance, and any additional checks required before dispatch.

If an item is unavailable, delayed, or requires additional handling time, we will contact you using the details provided at checkout.

Delivery times

Estimated delivery times are provided as a guide only and are not guaranteed unless we have expressly agreed a guaranteed delivery service in writing.

Delivery times may be affected by courier delays, supplier delays, public holidays, weather disruption, incorrect delivery details, restricted access, or other circumstances outside our reasonable control.

Dispatch confirmation and tracking

Where tracking is available, tracking details will be provided after dispatch.

Tracking information may take time to update after the courier receives the parcel.

Incorrect delivery details

Please ensure your delivery address and contact details are correct before placing your order.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete delivery information supplied by the customer. If an order is returned to us because of incorrect delivery details, additional delivery charges may apply before the order is re-sent.

Failed delivery or refused delivery

If a delivery attempt fails, the courier may leave instructions for rearranging delivery or collecting the parcel.

If an order is returned to us because delivery was refused, not collected, or could not be completed, we may deduct reasonable delivery and return costs from any refund where permitted by law.

Damaged, missing, or incorrect items

Please inspect your order as soon as it arrives.

If your order arrives damaged, incomplete, or incorrect, contact us as soon as possible with your order number, a description of the issue, and clear photos of the packaging and affected items where relevant.

We may need this information to investigate the issue with the courier or supplier.

Restricted or specialist items

Some products may require additional handling, packaging, courier checks, or delivery restrictions. Where this applies, we may contact you before dispatch.

We reserve the right to cancel and refund an order if we cannot safely or legally deliver the goods to the address provided.

Delayed or lost orders

If your order has not arrived within the expected delivery window, please contact us so we can investigate.

If a parcel is confirmed as lost, we will arrange a replacement or refund where appropriate.